PO Box 2584
LaGrange, GA 30241
Tech Support 1-866-399-4170
Annual Support Agreement 2019
EMS Consultants agrees to provide (Name) _____________________________________________
in (City) _______________________________, (State) ______________ with telephone support for EMS Consultants software operation, billing consulting and technical support of the EMS Consultants software products only. EMS Consultants also agrees to provide software updates needed to accommodate Medicare changes and correct glitches in the software, as well as provide enhancements and improvements to the software at such time as deemed necessary by EMS Consultants.
Our support year begins April 1 and ends March 31 of each year. Support is billed on February 1 and due by April 1 each year for services that you have already received. Support, as described above, for the first year after installation of the EMS Consultants software is included in the purchase price. Support for the second year will be prorated based on the date of purchase to coincide with our support year. Each year’s support fee will be billed at 15% of the current list price of each of the software products purchased. EMS Consultants charges for support in arrears, not in advance, therefore, this agreement binds the user for the upcoming support year (April 1, 2019 – March 31, 2020) as well as the support fees associated with the software products you currently use.
Support does not include hardware, network configuration, or configuration of other software applications. There are some manufacturers with proprietary systems that allow very little configuration to the operating system, leaving the potential for software communication issues. Therefore, we recommend contacting our technical support team prior to upgrading your hardware or operating systems.
This signed agreement must be signed and returned no later than April 1, 2019 for you to continue to receive support.
Both parties agree to the terms and conditions of this agreement for the support year beginning April 1, 2019 and ending March 31, 2020 and further understand that payment for this period is billed in February 2020 and will be due by April 1, 2020.
EMS Provider Signature Date
EMS Provider Company Name Phone Number
________________________________________________ February 1, 2019
Richard A. Tibbetts, EMT-P, President/CEO Date